Payment terms are 30 days net. For any late payments, a fee will be charged.
According to agreement.
A delivery deviation must be reported to Guide Gloves within 5 working days after delivery received.
In case of replacement or return of intact goods, Customer Service should be contacted primarily. A return must be made within 14 days after the delivery received and a copy of the delivery note or invoice must be attached together with a return form. Returned goods should always be in original condition. Intact goods will be credited. Regarding returns beyond the rules above, a deduction of 25% will be charged.
In case of a claim, Customer Service should be contacted primarily. Claims must be returned immediately after the error is detected and a return form must be attached. The claim will be investigated and the result will be communicated to the customer soon as possible.
In case of a dispute, Guide Gloves adheres to ARN’s recommendations. ARN is The National Board for Consumer Disputes in Sweden.
Any unpredictable event that affects and means that we cannot fulfill the agreement, may constitute a ground for exemptions from our obligations to fulfill the agreement. For example, war, natural disaster, labor market measures, government decisions, lack of supplies from subcontractors, etc.